Privacy Policy

Information We Collect

We collect information that helps us deliver exceptional marketing experiences and improve our services. This may include:

Client Information: Names, email addresses, phone numbers, company details you provide while contacting us or subscribing to our services.
Website Usage Data: Information collected automatically like IP address, browser type, operating system, pages visited, and time spent to understand user behavior and optimize the Website.
Cookies and Tracking Technologies: We may use cookies to store preferences and browsing activity to personalize your website experience.

How We Use Your Information

We use your information to:

Deliver and improve the Website and Services tailored to your needs.
Craft compelling marketing campaigns that resonate with your target audience (based on data insights with your consent).
Respond to your inquiries and provide exceptional client service.
Analyze website usage to optimize performance and user experience.
Comply with legal and regulatory requirements.

Sharing Your Information

We donot share your information with anyone.

Your Choices

You have control over your information:

Unsubscribe from marketing communications by following the "unsubscribe" link in our emails.
Manage cookies through your browser settings. Most browsers allow blocking cookies entirely or setting preferences for specific websites.

Data Retention

We retain your information for as long as necessary to provide the Services, comply with legal obligations, or resolve disputes.

Children's Privacy

Our Website and Services are not directed towards children under 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Security

We take significant steps to safeguard your information from unauthorized access, disclosure, alteration, or destruction. However, complete internet security cannot be guaranteed.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any changes by posting the revised policy on the Website. We recommend reviewing this policy regularly for updates.

If you have any questions about this Privacy Policy, please don't hesitate to contact us.

TERMS AND CONDITIONS

Terms and Conditions

By accessing the website of thebrandmark.in (the "Website"), you agree to be bound by these Terms and Conditions ("Terms") in a legally binding agreement between thebrandmark.in ("Merchant," "us," "we," or "our") and you, the User ("you" or "your"). Please read these Terms carefully before using the Website. If you do not agree to these Terms, you may not access or use the Website. We reserve the right to modify these Terms at any time by posting updates on the Website. You are advised to review the Terms periodically for changes. If you find any amendments unacceptable, you should cease using the Website.

1. ELIGIBILITY
You represent and warrant that you have the legal right, power, and authority to agree to these Terms, enter into a binding agreement, and fulfill your obligations hereunder.

2. DEFINITIONS

Payment Instrument: Includes credit cards, debit cards, bank accounts, Unified Payment Interface (UPI), or other payment methods supported by banks or financial institutions.
Website: Refers to www.thebrandmark.in, where the Merchant offers digital marketing consultation, web design services, and related products or services.
Transaction: Refers to any order or request placed by you to purchase services or products listed on the Website by paying the Transaction Amount.
Transaction Amount: The amount paid by you for a Transaction.
User: Any individual or entity availing the services or products offered on the Website.

3. MERCHANT'S RIGHTS
You agree that we may collect, store, and share information provided by you to deliver the services or products you have availed and to contact you regarding the same, in accordance with our Privacy Policy.

4. YOUR RESPONSIBILITIES
You agree to provide accurate, complete, and up-to-date information, including but not limited to your name, email address, phone number, and payment details, as required to complete Transactions. You are responsible for ensuring the accuracy of all payment information provided.

5. PROHIBITED ACTIONS
You may not use the Website for any purpose other than its intended use. As a User, you agree not to:

Systematically retrieve data or content from the Website to create collections, databases, or directories without our written permission.
Make unauthorized use of the Website, including collecting user information for unsolicited communications or creating accounts under false pretenses.
Circumvent or interfere with the Website’s security features or attempt to access restricted areas.
Engage in fraudulent activities, impersonate others, or misuse the Website to harm or harass others.
Use automated tools, scripts, or data mining to extract content from the Website.
Disrupt or overburden the Website or its connected networks or services.
Copy, adapt, reverse engineer, or decompile any part of the Website’s software or code.
Use the Website in violation of applicable laws or regulations.

6. LIMITATION OF LIABILITY
You agree that your sole remedy for defective services or products, or services not matching the provided description, is to request a refund, subject to our refund policy. We disclaim liability for any losses arising from your use of the Website. You shall indemnify and hold harmless thebrandmark.in, its affiliates, agents, and
representatives from any claims, losses, damages, or expenses arising from your breach of these Terms.

7. GUIDELINES FOR REVIEWS
If the Website allows reviews or ratings, you must comply with the following:

Reviews must be based on firsthand experience with our services.
Reviews must not contain offensive, discriminatory, or illegal content.
Reviews must be truthful and not misleading.
You may not post reviews if affiliated with competitors or organize campaigns to manipulate reviews.
We reserve the right to accept, reject, or remove reviews at our discretion. Reviews do not reflect our opinions, and we are not liable for any claims or losses arising from reviews. By posting a review, you grant us a perpetual, non-exclusive, worldwide, royalty-free license to use, reproduce, and distribute the review content.

8. GOVERNING LAW & DISPUTE RESOLUTION
These Terms are governed by the laws of India. Any dispute arising from or relating to these Terms ("Dispute") shall be resolved through arbitration in Kolkata, India, in accordance with the Arbitration and Conciliation Act, 1996. Within 30 days of a Dispute notice, both parties shall mutually agree on a sole arbitrator. If no agreement is reached, the arbitrator shall be appointed per the Act. The arbitration shall be conducted in English, with Kolkata as the seat. The arbitrator’s decision shall be final and binding. Arbitration proceedings shall remain confidential, except as required by law. Each party shall bear its own arbitration costs initially, subject to the arbitrator’s final award. Either party may seek injunctive relief from courts in Kolkata, as necessary.

9. GRIEVANCE REDRESSAL
For any questions or complaints regarding our services, Transactions, or issues such as unauthorized charges or refund requests, please contact us at [Insert Contact Email/Phone]. We will address your concerns promptly.

10. DISCLAIMER
By initiating a Transaction, you enter a legally binding contract to purchase services or products listed on the Website, using legitimate Payment Instruments. You are responsible for providing accurate payment details. We may share your information with third parties for fraud verification or as required by law. We disclaim liability for unauthorized use of Payment Instruments or losses due to Transaction declines, malfunctions, or fraudulent activities. Any user identification, order ID, or password provided must be kept confidential. The Website’s content is for general information only and does not constitute professional advice. Links to third-party websites are provided for convenience and do not imply endorsement. We do not guarantee that the Website will be free from bugs, viruses, or security issues. You are responsible for maintaining your own virus protection and IT configurations.

Refund Policy

Upon completing a Transaction on www.thebrandmark.in, you enter into a legally binding agreement with thebrandmark.in to purchase the digital marketing consultation, web design services, or other products/services listed on the Website.

Refunds may be requested only if the delivered service or product does not match the description provided on the Website. To initiate a refund, you must submit a request within three (3) days from the date of the Transaction, unless a longer period is specified on the Website, which shall not be less than three (3) days.

To request a refund, please contact us at [Insert Contact Email, e.g., contact@thebrandmark.in] or raise a ticket through the Website, providing:

A clear and specific reason for the refund request.
Details of how the service/product violates the description on the Website.
Any supporting evidence, if required.

We reserve the right to evaluate and approve refund requests at our discretion and may request additional information before processing. Refunds, if approved, will be processed in accordance with applicable laws and our internal policies.